Maruti Suzuki has started a new 'Customer Convenience Package' (CCP) which provide cover to customers vehicle in case of unexpected engine failure. With this new package Maruti Suzuki wants to keep on its commitment to ease the vehicle ownership experience and to strengthen the after-sales service.
Customers are increasingly turning to trusted brands that provide a hassle-free ownership experience and excellent after-sales service. Engine breakdowns are unanticipated and might be caused by waterlogging or contaminated fuel. With CCP Maruti Suzuki aims to address the issue of unanticipated engine failure owing to hydrostatic lock and fuel adulteration.
Mr Partho Banerjee, Senior Executive Director, Service, Maruti Suzuki India Limited, explained the Customer Convenience Package as follows: 'In our customer research we found that customers today are more risk-averse when it comes to their cars and believe in being prepared for any eventuality regarding their vehicle.'
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He further added, 'Customers nowadays look for assurance and convenience of service from the manufacturers for the upkeep of their cars. CCP is specifically designed to give assurance to customers in case of unwarranted and unforeseen failures, faced by the vehicle engine due to hydrostatic lock or fuel adulteration. Our customers have a choice to sign up for any of these packages and avail benefits at any Maruti authorized workshop across the country.'
Maruti provides three options under CCP: CCP Hydro, which covers repairs caused by water entering the engine, CCP Fuel, which covers repairs caused by fuel quality, and CCP Plus, which covers repairs caused by water entering the engine and inconsistent fuel quality.
The brand has established over 4,200 service touchpoints in over 2,100 cities across the country. To provide its consumers with a hassle-free ownership experience, the brand is focusing on increasing its customer support network.
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