KEY HIGHLIGHTS
- Ola Electric initiates HyperService plan to address rising complaints number
- To set up 1000 service centres by December 2024
- Service and technical complaints rose to 80,000 per month
You remember a few days ago when we told you about the latest hurdle that Ola Electric faced with over 80,000 monthly complaints that strained their service network burdening it with massive shortages even with 400+ service centers active nationwide. Well, the company has tightened its grip on the situation and has launched the Ola HyperService to tackle this situation. Let's dive deeper into this and find out the steps the brand is taking, but before that, make sure you are a part of our 91Wheels Whatsapp Channel, specifically curated for all the avid petrolheads to never miss out on any automotive updates.
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Ola Hyperservice To Open Up 1000 Service Centres By 2024 End
In a bid to address growing concerns about after-sales service for electric vehicles in India, Ola Electric has introduced its new HyperService initiative. This program is designed to significantly enhance customer satisfaction by improving the quality and availability of after-sales support. As part of this ambitious plan, Ola Electric will expand its service network to 1,000 centers nationwide by December 2024 ensuring that customers receive timely assistance regardless of their location.
A standout aspect of Ola Electric HyperService initiative is its ambitious plan to train 100,000 third-party mechanics by 2025. This effort, part of Olas Network Partner Program, aims to ready the workforce for the increasing number of electric vehicles on Indias roads. The training program focuses on equipping mechanics with the essential skills to diagnose and repair EVs, tackling a significant challenge in the EV ecosystem and the shortage of trained professionals capable of servicing electric vehicles.
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To further elevate customer satisfaction, Ola Electric is rolling out a quick service guarantee under its HyperService initiative. This guarantee promises customers a one-day resolution for service issues. If the service takes longer than expected, Ola will provide a backup S1 e-scooter to minimize inconvenience. Additionally, Ola Care+ subscribers will receive free Ola Cabs coupons until their vehicle is fully serviced. Another key feature of the HyperService initiative is the use of AI-powered proactive maintenance and remote diagnostics. This technology enables Ola to predict and address potential service issues before they arise, enhancing the reliability of its electric scooters.
Verdict
Ola Electric HyperService initiative marks a pivotal move in enhancing the EV ownership experience in India. By expanding its service network, training a skilled workforce, and leveraging AI for proactive maintenance, Ola is setting new standards in after-sales support, but I think, it should have been undertaken on an earlier date since the complaints never ceased to pop-up. However, these efforts will not only meet the rising demand for efficient EV servicing but also to foster greater adoption of electric vehicles by making ownership more convenient and reliable.
