Hans Hyundai

Excellent experience at Hyundai showroom of Kirti Nagar. Great Staff, great attitude & they have a full fledged team of support staff to deliver a great experience. We had interaction with Inderpal and he had helped us with all the necessary details and solved our each query very patiently and kindly. The staff is super friendly.

I had a very very bad experience of getting my car serviced here.. I asked for the basic car service without anything extra. But out of my expectations, the bill handed over to me was Rs 40,806(forty thousand eight hundred and six rupees). Although I was informed about clutch plate and rod to be changed and that would cost around 15-16 k.. My driver was told that few other things are also required to be changed . When the approximate bill for all the things was asked from the customer executive/agent , he failed to give the estimate value and without my approval the work was carried out. So please be careful all the people who are looking out to get their car serviced at Hans Hyndai, the basic car service can cost you an handsome amount, as the the staff is ready to make a mockery out of you .

I got the periodic service of my car done at Hans Hyundai Moti Nagar on 25 March, 2023. This was my second time at the service centre. I was expecting a satisfactory service this time too as my first time experience was satisfactory. At the time of servicing on 25 March, 2023, the mileage of my car was 52,652 km. This was a minor periodic servicing which included the change of engine oil. Out of the total cost of Rs. 9,678.72 for servicing, I was charged an amount of Rs. 2,849.47 for 3.6 litre of synthetic engine oil. As per the service advisor, the clutch of my car was a little hard i.e. of moderate category. We discussed it and as it wasn't a major concern, it was decided to get it repaired after sometime. He also informed me that the next service of my car is due at 62,650 km i.e. after 10,000 km or after 12 months whichever is earlier. To my concern, after this servicing, a strange noise is heard whenever my car engine is started and the clutch becomes very hard. On 23 October, 2023 which was hardly seven months after the servicing, I checked the engine oil in my car. By that time, my car had run 4182 km since the servicing. I was shocked to find that the engine oil in my car had turned blackish in appearance and the quantity was found less. This, together with the strange sound heard when starting the engine of my car, has put a question mark on the quality and quantity of engine oil used in my car by Hans Hyundai Moti Nagar servicing team despite charging a huge cost. When I contacted the higher authorities of the service centre, they asked me to bring my car at the service centre for inspection and further repairs. But I have lost trust in the service centre. Moreover, their system of inspection and repairs is not transparent as these weren't done before me. At their whims and fancies, they can always manipulate and charge exorbitant costs. Now, I will think ten times before deciding to get my car serviced again at this service centre or recommending it to my friends and colleagues. Here, a point worth mentioning is that I was forced to give 10 out of 10 in my feedback even without testing my car. Later also during telecom, a lady Executive of the service centre pressurized me to give 10 out of 10 as my feedback. My Service Advisor also requested me to give 10 out of 10 in my WhatsApp feedback. So, I gave 10 out of 10 each time. But I regret it now.

what a amazing experience by these guys i recommend them

As a returning customer to this same service centre we were hella disappointed cuz rather than selling us car on the given price they tried to take more money from us by giving us more interest rate on loan than the interest rate going on the market by giving us stupid reasons plus the financer didn't even explain the terms and condition properly he straight up said the the interest rate plus more money for him i will never recommend this place to anyone in this future nor will go there u guys should be more real with ur customers rather than scamming them